FAQ - Frequently Asked Questions 

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What are all the services you offer? 

NYC Puppy Palace is the premier dog care company on the Upper West Side in New York, New York. We offer private dog boarding where your dog feels at home. We also proudly serve New Jersey. 

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Do discriminate by dog breed? 

No, we accept all dog breeds. 

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What's your story?

NYC Puppy Palace was created out of the frustration of typical kennel-style kennels and bad companies that can cause anxiety for even the best dogs. Ashley the founder, created a loving dog care business to care for dogs in a familiar home-style environment while providing all the benefits of having staff.

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What requirements must my dog meet to be cared for? 

Your dog needs to be up-to-date with all vaccinations to enjoy any of our services. 

Paperwork will be required when registering before we accept him/her. Your dog also must have a friendly demeanor. 

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What locations do you have? 

We have two locations, one on the Upper West Side in Manhattan and one in Bayonne, New Jersey. Pick up and drop off are available for both.​

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How does payment work? 

Payments must be paid prior to service. Invoices can be paid via invoice by card, Venmo, Paypal or cash.  

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What happens during dog boarding? 

Depending on your dog's needs and personality, we tailor their boarding experience! We know no two dogs are the same. After scheduling a message/phone or in-person consultation we can make sure they are happy!

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